Your letting agent may be right. But they very well also may not understand fully the service we offer and confuse us with an automated sign-in system.
Many agents will take the easy view that Front of House = better cachet = easier letting.
This does not look at the service charge impact, which will turn off some potential tenants. Having a similar level of service with lower comparative service charges will instead broaden the appeal of your property.
Invite your letting agent to talk to us before they make their recommendation. We will happily explain, and show them, the advantages of our solutions so they can make an educated recommendation.