Front of house digital receptionist service
The Lares Digital receptionist creates a unique visitor experience. They offer personal and immediate greetings to any visitors, followed by a credentials check. They then provide access – or not! – to the site following the tailored instructions pre-arranged with the property manager.
Thanks to our staff working remotely they can better focus on providing a high-quality reception service, without the distractions which come from being onsite. They are connected to your Visitor Log, Access Controls and security functions to maintain communication lines between all the property’s stakeholders.
The Lares Digital reception service can be used as a primary reception service or to complement an existing onsite reception service by sharing functions or operating at different times. See Projects for an example of how this works in practice.
Lares Digital provides and manages a team of professional and highly trained receptionists. They receive training on your building layout, tenant locations and security systems.
We are fully responsible for management of this team and continuity of service. This removes you from the day to day management of staff including their annual leave, sick leave or any other HR related issues. You will no longer have the costs of staff overhaeads.
We design every solution with your needs in mind, if you wish to combine your in-house receptionists with our technology please get in touch.
Lares Digital ensures that all packages and food deliveries reach their destination according to the building protocols. This will be done by either granting the delivery service access to the corresponding apartment or office, after verification, or by directing the delivery service to the designated drop off point.
The Lares Digital receptionists may vary throughout the day as we ensure there is always a receptionist available. However, over time it is likely tenants will see the same faces.
Our standard operating hours are 8am to 6pm, Monday to Friday. However, our solutions can be tailormade to extended hours, evening and weekend cover.
Yes. We are happy to display your logo on the splash screen.
No we do not! The camera on our device is only live while a call is being made, and calls can only be initiated by the reception side.
We may take a snapshot of the visitor talking with us, which gets stored according to GDPR laws and gets deleted after a reasonable retention period (usually just a few weeks).
Benefits
- Contactless delivery prevents the spread of COVID-19 and other diseases
- Fast and efficient
- Always available – no waiting time
- Attractive and innovative reception areas create a “sense of arrival”
- A building management solution with centralised reporting and trouble shooting
- Running costs are significantly lower than onsite staff without compromising on service.
Our presence on site will not change anything for you, if you do not want it to.
However, you may find benefits in working with us: we can take deliveries on your behalf, precisely the way you want us to. If you are a business, we can go as far as acting as your full-time receptionist, filtering visitors and announcing them directly to the relevant member of staff, as part of the existing service
Installation
Lares Digital have carefully designed their digital receptionist service so it is easily installed in any commercial or residential property.
We work with all major brands which supply API integration including CDVI and Paxton.
Our systems are designed to be easy to install into your existing infrastructure. All we need is an electrical point and an internet connection.
We work with all major CCTV brands which supply API integrations. The CCTV system must be a modern, digital system running on ethernet cabling.
Installation takes approximately 90 days from purchase to being operational in your reception.
Yes, we have a dedicated support team who are trained to work within the protocols of your building. Early planning with the relevant team will ensure a seamless installation journey.
Pricing
Lares Digital have found a digital solution that enables both small and large properties to have a receptionist service for a fraction of the cost of an onsite receptionist with the same functionality.
Contact us for more information
Our displays are available either to purchase or for rental. We can help you structure the cost in a way that is most appropriate to your budget.
Security
In the event we are unable to operate, for example, if your internet provider suffers from an outage, the building will automatically revert to its standard operating mode pre-Lares: the access control system will keep on working. Your digital receptionist will not be reachable but your occupants will still be able to get in and out of the building as normal. The reception screen for your digital receptionist will show as “closed”.
When a problem is reported Lares Digital follows the pre-determined protocols or contacts the appropriate authorities.
Locations
Our offices are in Croydon, Surrey. Our staff may work from our video call centre or from their home office, depending on circumstances.
Yes, our professionally trained receptionist service is available across the UK.